• 09.45 - 10.30: Registration and coffee
  • 10.30 - 10.40: Welcome to Connect - Chris Jagusz, CEO, Azzurri
  • 10.40 - 11.00: Open keynote: Rufus Grig, CTO, Azzurri: ‘The Change Imperative’ 
  • 11.00 - 11.30: Guest keynote: Sir Terry Matthews OBE:

Sir Terry Matthews has been actively involved in the telecommunications industry for more than 40 years and experienced more change than most. This session will hear the serial entrepreneur, founder of Mitel and Newbridge Networks, owner of Celtic Manor and Wales' first billionaire offer his unparalleled insight into dealing with change.

  • 11.30 - 11.55: Change in action – City & Guilds case study: Ian Turfrey, IT Director, C&G
  • 11.55 – 12.20: Coffee break and networking
  • 12.35 – 13.35: Seminars 1 & 2: These seminars run in parallel – please select your seminar when registering

Seminar 1

‘Mobilising your organisation: Look, no wires!’

No wires, no laptop, no office! How are organisations effectively mobilising their workforces to deliver greater agility, productivity and new ways of working. Here we examine key mobility trends including connectivity choices, mobile device choices and suitability as well as choosing the right mobile apps. Find out more >>

Seminar 2

‘Securing Communications: all too dull to deal with until the day I got fired…’

How do you secure your communications without draconian measures stalling innovation and progress? In this session you’ll hear practical guidance on implementing and maintaining secure networks and communications environments that strike the right balance for your business. Find out more >>
  • 13.40 – 14.35: Lunch and networking
  • 14.45 – 15.45: The Change Forum: Interactive panel debate, chaired by Chris Jagusz, CEO of Azzurri’

Telcos and network operators are under constant pressure to change, rebuild and upgrade essential technologies and infrastructures that business communications rely upon. And while IT leaders want the long term benefits that these transformations promise, they are tearing their hair out at the disruption to service and continuity adversely affecting their organisation in the meantime.

In this session, we will bring together IT leaders, telcos and operators to debate the key questions around the thorny issue of change:
  • What changes are underway, when are they happening and what are the ultimate benefits to the end users?
  • How can we manage this change effectively, minimising the impact and disruption on business communications?
  • How can telcos and operators achieve the transformation they need to, whilst retaining the service levels they need to compete?
  • 15.55 – 16.55: Seminars 3 & 4: These seminars run in parallel – please select your seminar when registering

Seminar 3

‘Are contact centres facing extinction in the digital world?’

Self-service, websites, voice analytics – is there still room for the contact centre in the digital world? In this session we’ll examine how customers are changing and contact centres are having to adapt with them to deliver standout customer service. Find out more >>

Seminar 4

‘UC at your Service?’

With Microsoft disrupting the status quo in the UC market, this session tackles the key questions facing CIOs – how do you achieve transformation with UC, what benefits are you looking to achieve and how does the cloud fit into the picture? Find out more >>
  • 17.10: Closing comments
  • 17.30: Drinks and networking

Connect 2015 is sponsored by: